Frequently asked questions

• Parking & Accessibility

  • What parking options are available at Side Crown Serenity Ultra All Inclusive hotel?

    A car park is available at the hotel for free.

• Sightseeing & Attractions

  • What leisure facilities are available at the property?
    • Leisure Extras: an aqua park and a steam room, for an additional charge.
    • Leisure Options: guests have access to a sundeck, water slides, and playground.
    • Onsite Entertainment: a nightclub, along with live performances.

    this 5-star hotel features an aqua park and a steam room that are available at an additional cost.

• Dining & Breakfast

  • What dining options are offered on-site and nearby?

    Italyan restaurant offers views of the mountain.

• Wellness & Pool

  • What spa options does the Crown Serenity Ultra All Inclusive offer?
    • Spa Facilities: a traditional Hammam and a sauna, plus aromatherapy.
    • Hands-On Treatments: a head massage, a back massage, and a hot stone massage.
    • Wellness Services: a spa and wellness centre, and a hammam spa available at no extra cost.

• Beach & Sports

  • What can guests expect from the beach at the 5-star hotel?

    Guests can enjoy a recreational beach, which offers beach towels.

  • What sports and fitness facilities are available at Crown Serenity Ultra All Inclusive?
    • Fitness Facilities: a gym; plus bottled water, hair dryers, and complimentary water.
    • Facility Access: a fitness club, available free of charge.
    • Active Recreation: fitness classes, alongside windsurfing, table tennis, and billiard.

• Family & Pets

  • What family services and children's amenities are available at this accommodation?
    • Restricted Areas: children are not allowed in a steam room and a nightclub.
    • Family Services: a children's animation service and baby care available.

• Location & Transportation

  • What airport transport is available at the hotel?

    Guests can request shuttle bus service.

• Check-in/Check-out & Policies

  • How do check-in and check-out work at this property?

    The accommodation provides check-in hours from 14:00 until 23:59.

  • What are the general policies at this hotel?
    • Cancellation Terms: free cancellation for stays at the 5-star hotel.
    • Settlement Types: Mastercard and Visa.
    • Property Regulations: designated smoking areas available.

• Room & Bed Comfort

  • What in-room amenities does this accommodation provide?

    In-room amenities include a flat-screen TV and an iron and ironing board.

  • What bedding and sleeping arrangements are provided at the property?

    Each room features couch beds.