Frequently asked questions

• Parking & Accessibility

  • What parking arrangements does Vita Silva Hotel offer?

    Secured parking and a private parking lot are offered at the hotel.

  • What accessible features are available on-site?

    A lift at this hotel provides step-free access between floors.

• Sightseeing & Attractions

  • What leisure facilities are available on-site?

    On-site leisure amenities:

    • An aqua park
    • Water slides

  • What points of interest are located close to the 5-star Vita Silva?
    • Alara Grand Bazaar - 7 km away from the accommodation.
    • Amphi Theater sits 1.5 km away from the property.

• Wellness & Pool

  • What does the spa at the property offer?
    • Therapy Services: a hairdresser, pedicure, and manicure, plus a Turkish steam bath free of charge on-site.
    • Hands-On Treatments: a head massage and a back massage.
    • Treatment Access: an additional charge applies to waxing.
    • Wellness Services: a wellness centre and a hammam spa available at no extra cost.

• Family & Pets

  • What family services and children's amenities does Vita Silva Hotel offer?
    • Space for Kids: a kids' club available for younger guests.
    • Restricted Areas: children are not allowed in a steam room and a sauna.
    • Kids Dining: a children's menu and a kid-friendly buffet.

• Location & Transportation

  • What transfer services are available between the 5-star hotel and the airport?

    The accommodation provides car hire service.

• Check-in/Check-out & Policies

  • What are the check-in and check-out procedures at the hotel?

    This property provides check-in hours from 14:00 until 23:59.

  • What policies apply to guests staying at the 5-star hotel?
    • Payment Choices: American Express, Mastercard, and Visa, alongside other payment methods.
    • Free Cancellation: free cancellation terms apply.
    • Smoking Zones: smoking is limited to dedicated areas.

• Beach & Sports

  • What can guests do to stay active at the property?
    • Facility Access: a fitness club, available free of charge.
    • Fitness Classes: on-site amenities include fitness classes.
    • Sports on Offer: guests can enjoy lawn tennis, ping-pong, and billiard.

• Property Facilities & Services

  • What general facilities and services are available at the 5-star hotel?
    • Premises: this accommodation is home to a convenience shop and luggage storage.
    • Accessibility: guests have access to a lift.
  • What cleaning and laundry services are provided at the 5-star hotel?

    Guests can take advantage of dry cleaning and housekeeping service.